Frequently asked questions

Before you order, the details.

Shipping and Delivery

Shipping is a flat $6.99 on every order, sent as Standard Tracked Shipping.

Orders placed before 3:00 PM EST on a business day ship the same day. Orders placed after 3:00 PM EST, on weekends, or on US public holidays process the next business day.

Transit takes 3 to 6 business days after dispatch. Door to door, allow 3 to 7 business days.

We ship to all fifty US states. We do not ship internationally, to US territories, or to APO or FPO addresses.

A tracking link arrives by email when your order ships. Allow up to 24 hours for the first carrier scan. You can also follow your order any time on our Track your order page.

Returns and Refunds

60 days from the day your order is delivered. The full terms live in our Returns and Refunds policy.

Email hello@edwardarthur.com with your order number. We reply within 1 business day with the return address and instructions.

No. We do not charge restocking fees.

On standard returns, the customer pays return postage. For damaged, faulty, or incorrect items, you pay nothing.

Within 3 business days of your return arriving and passing inspection, refunded to your original payment method. Banks may take an additional 5 to 10 business days to show it.

Yes, subject to availability. The exchange is dispatched after the original item is received and inspected.

Email a photo to hello@edwardarthur.com within 60 days of delivery. You choose a full refund or a replacement, no return required, at no cost to you.

Original shipping charges are non-refundable, except when an item arrives damaged, faulty, or incorrect.

Orders and Support

Monday to Friday, 9am to 5pm EST. We reply within 1 business day.

No. Email is the fastest way to reach us: hello@edwardarthur.com.