Privacy policy

This Privacy Policy describes how Edward Arthur ("Edward Arthur", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit edwardarthur.com (the "Site") or place an order with us. We sell and ship to customers in the United States only, and this policy is written with US customers in mind.

Your information is handled with the same care we bring to everything else we do. Below you will find what we collect, why we collect it, who we share it with, and the choices available to you. By using the Site or placing an order, you accept the practices described in this policy.

Information We Collect

We collect information in three ways.

Information you provide. When you place an order, create an account, join our email list, or contact our team, you may share your name, shipping and billing addresses, email address, phone number, order details, and payment information. Card details are captured directly by our payment providers through a secure checkout and are never stored on our own servers.

Information collected automatically. As you browse, our systems log certain technical data, including your IP address, browser and device type, operating system, the pages and products you view, how you arrived at the Site, and the dates and times of your visits.

Information from cookies. We and our service providers place cookies and similar technologies on your device to keep the Site running, remember your cart, measure performance, and support our advertising. The Cookies section below explains this in more detail.

How We Use Your Information

We use the information we collect to:

  • Process your orders, take payment, and arrange delivery
  • Send order confirmations, shipping notifications, and tracking details
  • Answer your questions and handle returns, exchanges, and support requests
  • Operate, secure, maintain, and improve the Site
  • Understand what our customers respond to, so we can refine our range and content
  • Send marketing emails to customers who have opted in, and measure how those campaigns perform
  • Detect, investigate, and prevent fraud, abuse, and other unlawful activity
  • Comply with tax, accounting, consumer protection, and other legal obligations

Cookies and Similar Technologies

Cookies on our Site fall into three groups:

  • Essential cookies, which power core functions such as checkout and keeping items in your cart
  • Analytics cookies, which give us aggregated insight into how visitors use the Site so we can improve it
  • Advertising cookies, used by us and partners such as Google and Meta to measure our marketing and show advertising that is more likely to interest you, including retargeting

You can manage or delete cookies in your browser settings, and you can decline non-essential cookies where a cookie banner or preference tool is offered. Blocking certain cookies may affect how parts of the Site work. Where the law requires it, we honor recognized browser opt-out signals such as the Global Privacy Control.

How We Share Your Information

We never sell your personal information for money. We share information only where it is needed to run the business and provide our service, with the following categories of recipient:

  • Payment processors, who capture and process your payment securely
  • Shipping and fulfillment partners, who receive your name and delivery address to get your order to your door
  • Platform and technology providers, including our ecommerce platform and email service, who host the Site and power our communications with you
  • Analytics and advertising partners, including Google and Meta, who help us understand how the Site is used and reach relevant audiences with our advertising
  • Professional advisers, regulators, and law enforcement, where disclosure is required to comply with the law, enforce our terms, or protect our rights, our customers, or the public

Each provider may use your information only for the purpose we engaged them for. Under some US state privacy laws, the use of advertising cookies for targeted advertising can be treated as a "sale" or "sharing" of personal information, even though no money changes hands. You can opt out of this as described in the Advertising Choices and Your Privacy Rights sections below.

Advertising Choices

You can limit interest-based advertising directly with the platforms we use:

  • Google: adjust your settings on Google's Ads Settings and account privacy pages, or install the Google Analytics opt-out browser add-on
  • Meta (Facebook and Instagram): manage your ad preferences within your Meta account settings
  • Industry tools: use the opt-out pages operated by the Digital Advertising Alliance and the Network Advertising Initiative

Your Privacy Rights

Depending on the state in which you live, you may have some or all of the following rights:

  • To know what personal information we have collected about you and to request a copy of it
  • To ask us to correct information that is inaccurate or incomplete
  • To request deletion of your personal information, subject to legal exceptions
  • To opt out of the "sale" or "sharing" of your personal information and of targeted advertising
  • To unsubscribe from marketing emails at any time, using the link in any email or by contacting us
  • To exercise any of these rights without being treated differently for doing so

If you are a California resident, these rights include those provided under the California Consumer Privacy Act as amended by the California Privacy Rights Act. Residents of other states with comprehensive privacy laws may have similar rights. To exercise any right, contact us using the details at the end of this policy. We may need to verify your identity before responding, and where the law allows, you may act through an authorized agent.

How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purposes set out in this policy, including providing our service to you, keeping accurate financial and tax records, resolving disputes, and enforcing our agreements. When information is no longer needed, we delete it or anonymize it.

How We Protect Your Information

We use technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or loss, including a secure, encrypted checkout. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

Links to Other Websites

The Site may contain links to websites operated by others. Once you leave edwardarthur.com, this policy no longer applies, and we have no control over, and accept no responsibility for, the privacy practices or content of other sites. We encourage you to read the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our service, or the law. The current version will always be posted on this page with its effective date. We encourage you to review this page periodically.

Contact Us

Edward Arthur
Email: hello@edwardarthur.com
Support Hours: Monday to Friday, 9am to 5pm EST
Address: 108 Greenwich Street, Suite 204, New York, NY 10006

We respond to all inquiries within 1 business day.